Privacy Policy

This all depends on why we’re in contact with you! We’ve outlined the situations in
which we would expect to collect data starting with the simplest!

Visitors to our Website

When someone visits www.southlakesmotorhomehire.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.  You can opt-out of these cookies by following this link: http://tools.google.com/dlpage/gaoptout

You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Newsletter, Special Offer Sign Up and Contact Forms

As part of the registration process when you sign up for newsletters, special offers or complete our Contact forms we collect personal information such as your name, email address, phone number. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

We will retain your data until you tell us otherwise. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us info@southlakesmotorhomehire.com

Customers who have hired or wish to hire a motorhome

We only collect personal information that we or our insurers consider necessary to be able to hire a motorhome to you. We do need to know quite a bit of information about you, basically everything but your shoe size (you can tell us that if you wish though!).

The types of information we will collect includes:

• your name, your date of birth and age;
• previous booking information;
• contact details (address, phone, fax or e-mail);
• your occupation
• any medical conditions that may impact your ability to operate the vehicle;
• drivers licence details and record;
• past motor insurance claim record: and
• your individual preferences.

We will collect personal information directly from you in most cases:

• by email and through our website;
• in person, over the telephone or by written correspondence;
• on hard copy forms (including booking forms, competition entry forms and surveys);
• through our security surveillance cameras; and
• through global positioning system vehicle tracking and diagnostics (telematics) and other electronic tools to monitor
• the location, usage and servicing of your vehicle, including your speed, time, fuel consumption, distances travelled and current and previous locations visited.

We may collect personal information from third parties including:

• your legal representatives;
• public sources (phone directories, membership lists, professional and trade associations, social media, government,
• bankruptcy or court registry searches).
• Government sources (such as the DVLA)

We will use your information for:

• processing your hire with us, including quotation, booking and servicing of your hire
• notifying you of changes
• the purposes of helping us identify you when you contact us
• general administration purposes
• helping us improve the quality of our products and services
• carrying out analysis and customer profiling
• sending you communications which you have requested or that may be of interest to you.  ​ These may include information about marketing activities and promotions

We do not share your data with any third parties, with the exception of:

• when we have been asked to provide information for legal or regulatory purposes
• when we are progressing existing or future legal proceedings
• when requested by a person or organisation who demonstrate a genuine need for us to disclose the details of the driver of a vehicle.
• when we are selling one or more of our businesses to someone to whom we may transfer our rights under any customer agreement we have with you

WE WILL NEVER SELL YOUR DATA TO A 3rd PARTY

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information for a period expiring 7 years after the end of your hire. This does not affect your ability to remove your email address from our general mailing list which you can do at any point by clicking on the unsubscribe link at the bottom of the newsletter or by emailing us info@southlakesmotorhomehire.com.