COVID-19 Updates
Following the announcement of the governments “roadmap” out of lockdown we are delighted to be able to welcome back Leisure customers from 12th April 2021. Initially we will be welcoming single household groups only but expect to be able to welcome multiple household groups from 17th May.
We have worked hard to ensure that our business is COVID SECURE and are proud to be able to say we are "Good To Go" as accredited by Visit England.
Our Covid-19 Promise
Covid-19 is now a known event and you are booking a holiday in the full knowledge that it may impact on your holiday plans. However, we are acutely aware of the nervousness you may have in booking a holiday this year and with that in mind with have adjusted our terms and conditions to include a Covid-19 promise for any holidays booked for 2021.
Lockdowns If the government extend or reinstate the nationwide lockdown and as a business we are forced to close to leisure customers again then we will issue you with a credit note for the full amount you have paid to be used at a future date. We will not make any amendment charges when you move your booking. The new dates are subject to availability and any difference in prices will be payable.
In the case of a regional lockdown that covers either the customers home postcode (as defined by that given on their driving licence) or our business address then the above will also apply.
Please note that a lockdown at your intended holiday destination is not covered, the vehicle will still be available for you to collect and use. We recommend you have a back up destination in mind - motorhomes are a flexible holiday option and perfect in these situations 🙂
Covid related illness or isolation - We highly recommend that you seek appropriate travel insurance to cover your holiday in the event of personal sickness (including isolation due to track and trace) as this would not be covered under our COVID Cover. Many travel insurance policies now offer this level of cover as standard.
Our standard cancellation policy applies in all other circumstances.
Visits to our Premises
In order to minimise risk to our customers we have suspended visitors to our premises and are NOT allowing any viewings of motorhomes. Access will be permitted only for the collection and return of pre-booked vehicles.
Our handovers are being conducted remotely via the provision of instructional videos before the hire.
Collection and Return of vehicles is being done in a contactless manner observing strict social distancing.
Cleaning of our Vehicles
On top of our already stringent cleaning routines we have implemented new procedures meeting the guidance
suggested by the Government for cleaning of accommodation outside of a hospital setting.
- Initial Cleaning of the vehicle using a household detergent
Standard household detergents have been shown to breakdown the coronavirus external envelope and so neutralise the virus (just as washing your hands with soap does). This clean also leaves surfaces free of every day dirt so they can be sanitised effectively - Cleaning of all surfaces and touch points using Envirosafe solution
Envirosafe Is certified to destroy Coronavirus - Internal spraying of the vehicle using Envirosafe in an aerosol format
This insures that all soft furnishings and hard to reach surfaces have had the sanitising product applied
We will also supply each hirer with a set of sanitising wipes and hand gel so they are able to wipe down touch points before handing the vehicle back to our team.
